The professional listens

In a leadership position or not, you, as a professional, are a “pro” at your craft.

But being “pro” at your craft is just the beginning. You need to listen as effectively as you are flawless in your craft.

CCL’s Michael Hoppe has authored this excellent book that can improve your Active Listening Skills.

Michael has described six skills that contribute to an active listening mindset:

1) Paying attention: Listening begins with paying attention. No attention, no listening.

2) Holding judgment: Seek first to understand and then to judge.

3) Reflecting: Don’t agree or disagree; just reflect by paraphrasing key points.

4) Clarifying: Clarify when you don’t understand something you think you should.

5) Summarizing: Restate key themes and summarize the crux of the matter. Ask others to do the same to reach the same ground.

6) Sharing: Sharing requires being comfortable with being vulnerable. Share your personal experience based on the same theme or the crux of the matter, and you will show that you have listened to what matters.

No matter how great you are as a professional, if you lack listening skills, sooner or later, you will face less than desired results.

The professional listens; you could, too!


Do you respect your craft?

Whether you look at it that way or not, you always work on projects.

Do you realize how much time you spend for:

  • justifications, 
  • clarifying vagueness, 
  • prepare status reports, 
  • safeguarding yourself, and
  • protecting your interests  

… if things go haywire in the end?

As time passes, the total time spent on all such activities becomes so significant that it prevents you from delivering the project’s actual value.

As time passes, everyone, including you starts to feel that the project is not going well.

So you end up protecting more of your interests and keep a list of excuses ready to handle the confrontation.

Such activities may save your back on “judgment day” and protect you against visible failure.

But do you realize that the same activities are keeping you busy from producing and delivering meaningful work?

If you do this consistently, it offers the great (negative) outcomes of compounding.

How do you want to approach your business?

You can credit your craft, or you can discredit it.

Customer collaboration or contract negotiation—your choice.